Privacy Policy
Last updated: April 2026
Who we are
Ride BCN (“we”, “us”) operates the website at ride.ridebcn.com and offers private e-bike tours in Barcelona. This policy explains how we process personal data when you contact us, request availability, or use our services.
Data we collect
When you submit a reservation or inquiry form, we may collect: your name, email address, phone or WhatsApp number, preferred tour date and time, number of people, tour type, and any message you provide. We may also receive technical data such as your IP address and browser information when you use the site, to help prevent abuse and improve security.
How we use your data
We use this information to respond to your request, confirm availability, organise your tour, and communicate with you about your booking. We do not sell your data. We do not use it for automated profiling. If you contact us by WhatsApp, email, or phone, we will use those channels only in connection with your inquiry or booking.
Legal basis (GDPR)
If you are in the European Economic Area, we process your data where necessary to take steps at your request before a contract, to perform a contract, or where we have a legitimate interest in operating our business and responding to inquiries — balanced against your rights. Where we ask for your consent (for example, via a checkbox on our form), you may withdraw it at any time.
How long we keep data
We retain reservation and contact records for as long as needed to provide our services, handle disputes, and meet legal or accounting obligations, typically up to a few years unless a longer period is required by law.
Your rights
You may have the right to access, correct, delete, or restrict processing of your personal data, and to data portability, depending on applicable law. To exercise these rights, contact us at hello@ridebcn.com. You may also lodge a complaint with a supervisory authority.
Analytics
We may use privacy-friendly, aggregate analytics (such as Plausible) to understand traffic in a way that does not use cookies for cross-site tracking. You can use standard browser controls to block scripts; core site and booking features do not require advertising cookies.
Contact
Questions about this policy: hello@ridebcn.com · +34 722 341 888 · Barcelona, Spain